Privacy Policy
Stone & Oak is committed to protecting your personal information and handling it responsibly. This privacy policy explains how we collect, use and protect personal data when you interact with our website or services.
1. Who We Are
Stone & Oak provides property maintenance and home care services for homeowners. For the purposes of data protection legislation, Stone & Oak is the data controller responsible for the personal data collected through this website.
2. Information We Collect
We may collect the following types of information:
- Contact information: Name, email address and phone number.
- Address information: Property address or postcode when requesting services.
- Service information: Descriptions of the work you request and any related information.
- Website information: Basic analytics information such as page visits and usage statistics.
3. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Schedule property maintenance visits
- Provide quotations or service information
- Manage ongoing maintenance plans
- Improve our website and services
We only collect information that is necessary to deliver our services.
4. Legal Basis for Processing
We process personal data on the following bases:
- Contract: To provide property maintenance services requested by you.
- Legitimate interests: To manage enquiries, improve services and operate the website.
- Consent: Where required for certain website functions such as cookies.
5. Data Storage and Security
Stone & Oak takes appropriate steps to protect personal information from unauthorised access, misuse or disclosure. Information is stored securely using reputable software providers.
6. Data Retention
Personal information is retained only for as long as necessary to provide services and comply with legal or regulatory obligations.
7. Sub-Processors
Stone & Oak may use trusted third-party service providers to support the operation of the business. These providers only process data where necessary and are required to maintain appropriate data protection standards.
Examples include providers for:
- Website hosting
- Online booking and job management
- Email communication
- Website analytics
Current Sub-Processors:
- Website platform – Wix
- Job management system – Jobber
- Email provider – Microsoft 365
- Analytics provider – Google Analytics
8. Your Rights
Under data protection law you may have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate information
- Request deletion of personal data where appropriate
- Object to certain types of processing
Requests can be made by contacting Stone & Oak directly via email to dpo@stoneandoak.co.uk
9. Changes to This Policy
This policy may be updated occasionally to reflect changes in services or legal requirements.